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Feedback, Complaints and Compliments

  • Complaints and other feedback made by all parties are welcomed, acknowledged, respected and managed confidentially.
  • You have a right to a support person or advocate when lodging feedback (including complaints and compliments) with Koorana.
  • Koorana gives an unreserved undertaking that there will be no adverse consequences if you make a complaint.
  • You may provide feedback or make a complaint anonymously, but if you wish to receive a reply or know the outcome of your complaint, please provide your name and contact details.

Feedback, Complaint and Compliment Form

If you would like to send us feedback, a complaint or a compliment please complete the form below or fill out the easy read feedback, complaint or compliment form and leave it with one of our staff members.

If you prefer to speak with a staff member or a manager at Koorana contact 1300 566 726 for guidance.

Download an easy read version of feedback form here:

Download the Child Feedback form here:

Download Koorana’s Feedback Policy here: 

Koorana Child & Family Services